Totsville Indoor Playground Privacy Policy

Last updated: August 29, 2026

Totsville Indoor Playground (“Totsville,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit totsvilleplayground.com, contact us, join our email list, use our chat feature, or follow links to booking, waiver, membership, mapping, or other services.

1. Information We Collect

Information you provide

Depending on how you interact with us, you may provide:

• Contact information, such as your name, email address, phone number, and the content of a message or inquiry.
• Email-marketing information, such as your email address, birthday month, and marketing preferences.
• Chat messages and information you choose to share through the website’s chat feature.
• Party, booking, membership, payment, and waiver information when you use services linked from our website. These transactions are generally processed through our third-party booking and waiver provider, Aluvii.

Please do not submit sensitive personal information through general email, marketing, or chat forms unless it is necessary for your request.

Information collected automatically

When you visit our website, we and our service providers may automatically collect information such as:

• Internet Protocol (IP) address.
• Browser, device, operating-system, and language information.
• Pages viewed, links clicked, referring pages, dates and times of visits, and approximate location derived from an IP address.
• Cookie identifiers, advertising identifiers, and information about how you interact with our website or advertisements.

We collect this information through cookies, pixels, and similar technologies, including Google Analytics and the Meta (Facebook) Pixel.

2. How We Use Information

We may use information to:

• Operate, maintain, secure, and improve our website and services.
• Respond to questions and provide customer or party assistance.
• Support bookings, memberships, waivers, and related customer requests.
• Send marketing emails when you have signed up for them. You may unsubscribe at any time using the link in any marketing email.
• Understand website traffic and how visitors use the site.
• Measure advertising performance and show or improve relevant advertising.
• Detect fraud, misuse, or security problems.
• Comply with legal obligations and protect our rights, customers, staff, and property.

3. Cookies and Similar Technologies

Our website may use the following types of cookies and similar technologies:

• Necessary technologies: Help the website and requested features function.
• Analytics technologies: Google Analytics and related tools help us understand website traffic and usage.
• Advertising technologies: The Meta Pixel helps us measure advertising and understand actions taken after someone sees or interacts with an advertisement.
• Embedded-service technologies: Google Maps, Tawk.to chat, Constant Contact forms, and other embedded or linked services may use their own technologies.

Where a cookie-settings tool is available, you can use it to control nonessential analytics and advertising technologies. You can also adjust your browser settings to block or delete cookies. Blocking some technologies may affect how certain website features work.

4. How We Share Information

We do not sell customer personal information for money. We may share information with service providers and other parties when reasonably necessary for the purposes described in this Policy, including:

• Website analytics and advertising providers, including Google and Meta.
• Email-marketing providers, including Constant Contact.
• Chat providers, including Tawk.to.
• Booking, membership, payment, and waiver providers, including Aluvii.
• Mapping and embedded-content providers, including Google Maps.
• Website hosting, security, maintenance, and other technology providers.
• Professional advisers, government authorities, or other parties when reasonably necessary to comply with law, protect rights and safety, investigate misuse, or respond to legal process.
• A successor or prospective successor in connection with a merger, financing, sale, reorganization, or transfer of all or part of the business, subject to appropriate protections.

Some privacy laws may treat certain advertising or analytics disclosures as “sharing” or “targeted advertising,” even when no money is exchanged. Where required by applicable law, we provide a way to opt out of such activity.

5. Third-Party Services and Links

Our website links to or embeds services operated by other companies, including Aluvii, Google, Meta, Constant Contact, and Tawk.to. Their privacy practices are governed by their own policies. We encourage you to review the privacy terms presented by a third-party service before giving it personal information.

6. Children’s Privacy

Totsville is a family business serving children, but this website and its forms are intended for parents, guardians, and other adults. We do not knowingly ask children under 13 to submit personal information directly through this website. Party bookings, memberships, and waivers should be completed by a parent, guardian, or other authorized adult.

If you believe a child submitted personal information to us without appropriate permission, contact us at play@totsvilleplayground.com so we can review and, when appropriate, delete it.

7. Your Choices and Requests

You may:

• Unsubscribe from marketing emails by using the unsubscribe link in any marketing message.
• Use the website’s cookie or privacy settings, when available, to control nonessential technologies.
• Block or delete cookies through your browser settings.
• Ask about, correct, or request deletion of personal information we maintain about you by contacting us.

Privacy rights vary by location and may be subject to legal exceptions or identity verification. We will respond as required by applicable law and update our practices and notices if our legal obligations change.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining appropriate business and transaction records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary depending on the type of information and why it was collected.

9. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the information we maintain. No website, transmission, or storage system can be guaranteed to be completely secure.

10. Changes to This Policy

We may update this Privacy Policy as our website, services, or legal obligations change. We will post the updated version on this page and change the “Last updated” date above.

11. Contact Us

For questions or privacy requests, contact: